REMOTE - WORK FROM HOME
0 - 3 YEARS years
GOOD COMMUNICATION SKILLS, VOICE CALL, CALLING PROCESS
Company Link- www.rhysley.com
Sub – Company site- https://www.servercenter.ca/
Shift: India Night time (7 PM to Next day 12 PM IST, 8hrs shift in this)
Permanent Work From home
Job Description: Customer Support Representative – Server Centre
Position Overview: We are seeking a dedicated and customer-focused Customer Support Representative to join our Set Top Box Services team. The role involves providing technical assistance, troubleshooting, and exceptional customer service to users of our set-top box products and services. The ideal candidate will have a passion for technology, excellent communication skills, and a commitment to ensuring a seamless entertainment experience for our customers.
1. Technical Assistance: Provide prompt and effective technical support to customers using our set-top box products and services. Assist with device setup, configuration, software updates, and troubleshooting of technical issues.
2. Issue Resolution: Diagnose and resolve customer inquiries, technical problems, and service-related concerns. Escalate complex issues to senior technical staff or relevant departments when necessary.
3. Customer Communication: Communicate clearly and empathetically with customers via phone, email, or chat. Listen attentively to customer concerns, gather relevant information, and provide accurate solutions and information.
4. Product Knowledge: Develop a comprehensive understanding of our set-top box products and services, including features, functionalities, and compatibility with various entertainment platforms.
5. Documentation: Maintain accurate and detailed records of customer interactions, technical solutions provided, and steps taken to resolve issues. Contribute to the creation and updating of a knowledge base for common technical problems and solutions.
6. User Education: Educate customers on the proper use of set-top box features, remote control functions, and available entertainment options. Provide step-by-step guidance for navigating menus and accessing content.
7. Quality Assurance: Participate in quality assurance initiatives to ensure consistent and high-quality customer support. Review and analyze customer feedback to identify areas for improvement.
8. Cross-Functional Collaboration: Collaborate with internal teams, including technical support, product development, and quality assurance, to communicate customer feedback and contribute to product enhancements.
1. Proven experience in customer support, technical assistance, or a similar role.
2. Strong technical aptitude and familiarity with set-top box technology and entertainment systems.
3. Excellent communication skills, both verbal and written.
4. Patience, empathy, and the ability to de-escalate tense situations.
5. Proficiency in troubleshooting technical issues and providing clear instructions.
6. Familiarity with customer support software and ticketing systems is advantageous.
7. Ability to work independently and collaboratively in a fast-paced environment.
Work Environment: This role involves working in a dynamic customer support center, providing remote assistance to customers. Shift work, including evenings and weekends, may be required to ensure comprehensive coverage.
If you are passionate about technology, dedicated to providing top-notch customer support, and eager to contribute to enhancing the entertainment experiences of our customers, we invite you to apply. Join our Set Top Box Services team and play a vital role in ensuring customer satisfaction.
To apply, please submit your resume and a cover letter detailing your relevant experience and skills.
India: 91-8929121373, Smriti.firstname.lastname@example.org
International Sales Manager
International Sales, New Client Development
- Responsible to represent RHYSLEY Group, develop relationships with potential customers, and sell products; Candidate’s focus should be on finding new customers (direct and indirect), and selling company’s products.
- The person should be further responsible for securing these new clients and getting repeated orders from them.
- Responsible for seeking new customers who want or need Rhysley’s products and services, by targeting overseas markets.
- Responsible for negotiating and writing contracts, also coordinate deliveries with purchase, production, quality, operation.
- Duties may include conducting research on potential clients, staying on top of customer needs and changes in the industry
- Designs and recommends sales programs and sets short-term and long-term sales strategies.
- Duties also includes preparing reports for management, and resolving customer complaint issues.
Key Target Areas:
New Client Development
Direct / In-direct clients
Trading opportunity can also be considered