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Company Link- www.rhysley.com

Sub – Company site- https://www.servercenter.ca/

Shift: India Night time (7 PM to Next day 12 PM  IST, 8hrs shift in this)

Permanent Work From home

Location: India

Job Description: Customer Support Representative – Server Centre

Position Overview: We are seeking a dedicated and customer-focused Customer Support Representative to join our Set Top Box Services team. The role involves providing technical assistance, troubleshooting, and exceptional customer service to users of our set-top box products and services. The ideal candidate will have a passion for technology, excellent communication skills, and a commitment to ensuring a seamless entertainment experience for our customers.

Responsibilities:

1. Technical Assistance: Provide prompt and effective technical support to customers using our set-top box products and services. Assist with device setup, configuration, software updates, and troubleshooting of technical issues.

2. Issue Resolution: Diagnose and resolve customer inquiries, technical problems, and service-related concerns. Escalate complex issues to senior technical staff or relevant departments when necessary.

3. Customer Communication: Communicate clearly and empathetically with customers via phone, email, or chat. Listen attentively to customer concerns, gather relevant information, and provide accurate solutions and information.

4. Product Knowledge: Develop a comprehensive understanding of our set-top box products and services, including features, functionalities, and compatibility with various entertainment platforms.

5. Documentation: Maintain accurate and detailed records of customer interactions, technical solutions provided, and steps taken to resolve issues. Contribute to the creation and updating of a knowledge base for common technical problems and solutions.

6. User Education: Educate customers on the proper use of set-top box features, remote control functions, and available entertainment options. Provide step-by-step guidance for navigating menus and accessing content.

7. Quality Assurance: Participate in quality assurance initiatives to ensure consistent and high-quality customer support. Review and analyze customer feedback to identify areas for improvement.

8. Cross-Functional Collaboration: Collaborate with internal teams, including technical support, product development, and quality assurance, to communicate customer feedback and contribute to product enhancements.

Qualifications:

1. Proven experience in customer support, technical assistance, or a similar role.

2. Strong technical aptitude and familiarity with set-top box technology and entertainment systems.

3. Excellent communication skills, both verbal and written.

4. Patience, empathy, and the ability to de-escalate tense situations.

5. Proficiency in troubleshooting technical issues and providing clear instructions.

6. Familiarity with customer support software and ticketing systems is advantageous.

7. Ability to work independently and collaboratively in a fast-paced environment.

Work Environment: This role involves working in a dynamic customer support center, providing remote assistance to customers. Shift work, including evenings and weekends, may be required to ensure comprehensive coverage.

If you are passionate about technology, dedicated to providing top-notch customer support, and eager to contribute to enhancing the entertainment experiences of our customers, we invite you to apply. Join our Set Top Box Services team and play a vital role in ensuring customer satisfaction.

To apply, please submit your resume and a cover letter detailing your relevant experience and skills.

Smriti Agarwal

HR Executive

India: 91-8929121373, Smriti.agarwal@rhysley.com

CAD Technician Responsibilities:

• Meeting with engineers, draftsmen, and designers to review blueprints and design drawings.
• Inputting design specifications into the CAD software.
• Creating surface and solid CAD models according to client specifications.
• Working with a design team and individually on CAD projects.
• Reviewing CAD models with the client and making minor adjustments.
• Conducing final model rendering and delivering the final product.
• Completing job reports.

CAD Technician Requirements:

• Bachelor’s degree in engineering or design.
• CAD Certification.
• Previous experience as a CAD technician.
• Advanced knowledge of CAD and AutoCAD software.
• Ability to read and translate blueprints and technical drawings.
• Basic understanding of building design and mechanical processes.
• Ability to work as part of a team and individually on projects.
• A keen eye for detail.
• Excellent time management skills.
• Strong communication skills.

Job Description Of  Fabric Manager

●Should have good knowledge of Fabric

●Should have good contacts of Fabric vendors

●Prepared seasonal cost projections and price lists

● Evaluated new fabrics and made purchase recommendations

● Organized and updated development books

● Coordinated efforts with other design professionals

● Addressed client requests in a professional timely manner

● Prepared reports on seasonal fabric trends

● Maintained quality standards and implemented quality control procedures.

• Vendor Selections as required for Fabric Quality

• Coordinating with merchant team to understand any requirement of buyer

Company Profile : www.rhysley.com

Brand Online Site: https://www.mehar.xyz/india

POSITION PROFILE  : Textile Designer

Location: Rhysley Private Limited, Sector-68, Near IMT, Faridabad, Haryana- 121004

Job Description:

• Utilize Photoshop and Corel DRAW to digitally render textile patterns, prints, and motifs. These designs will serve as the foundation for the creation of fabrics, prints, and other textile-related materials.

• Producing initial sketches on the computer using CAD software

• Brainstorming ideas with managers, marketers and fellow designers on forthcoming season selections and design collections

• Discussing with other colleagues, especially Textile Operatives, regarding the feasibility and practicality of designs

• Meeting regularly with clients and based on feedback modifying preliminary designs until they meet the user requirements

• Embroidery by hand and machine

• Sewing, knitting, dying and weaving different fabrics and materials

• Carrying out market research to discover new retail and wholesale opportunities

• Presenting new design concepts, mood boards and fabric qualities to clients

• Creating multiple color ways for all textile prints

• Designing garments for the masculine, feminine and children markets

• Attending exhibitions, fairs and shows on behalf of the organization

• Liaising with the internal product development team and overseas suppliers and manufacturers to ensure that the products are printed and manufactured correctly

• Performing minor graphics design duties on brochures and catalogues.

• Organize and maintain design files and archives systematically to ensure easy retrieval and access for future reference.

Required Skills and Qualifications:

• At least 4 years’ experience as a game designer (preferably in RTS project)

• A degree or diploma in Textile Design, Fashion Design, or a related field.

• Proficiency in Adobe Photoshop and CorelDRAW for digital design creation and editing.

• Knowledge of fabric types, weaves, and printing techniques.

• Time management skills to meet deadlines and handle multiple projects simultaneously.

• A passion for textiles, fashion, and design trends.

Company Profile : www.rhysley.com 

Brand Online Site: https://www.mehar.xyz/india

POSITION PROFILE  : Men's Wear Fashion Designer

Responsibilities:

1. Research and Analysis:

o Stay updated on current fashion trends, market demands, and competitor analysis.

o Conduct research on fabric types, color palettes, prints, and garment construction techniques.

2. Design and Development:

o Assist in creating initial concept boards and mood boards.

o Generate sketches and technical drawings using computer-aided design (CAD) software or by hand.

o Collaborate with the lead designer to develop design ideas and refine concepts.

o Assist in selecting appropriate fabrics, trims, and embellishments for the collection.

o Create detailed specification sheets for prototypes and samples.

3. Sample Creation and Fittings:

o Work closely with the sample development team to ensure accurate garment construction.

o Attend fittings to assess the fit, silhouette, and overall design of the garments.

o Collaborate with the production team to resolve any design or construction issues.

4. Communication and Collaboration:

o Maintain effective communication with the design team, production team, and suppliers.

o Collaborate with pattern makers, sample makers, and garment technicians to ensure accurate interpretation of designs.

o Assist in managing and organizing design materials, fabric swatches, and samples.

5. Trend Forecasting and Presentation:

o Assist in trend forecasting and creating trend reports for seasonal collections.

o Contribute to the preparation and presentation of design concepts to clients or management.

Qualifications and Skills:

A degree in Fashion Design or a related field is preferred.

• Strong knowledge of women's fashion trends, garment construction, and fabric types.

• Proficiency in design software such as Adobe Illustrator, Photoshop, or similar tools.

• Excellent sketching and drawing skills, both by hand and using digital tools.

• Understanding of pattern making and technical design.

• Strong attention to detail and ability to work in a fast-paced environment.

• Excellent communication and interpersonal skills to collaborate effectively.

Company Profile : www.rhysley.com 

Brand Online Site: https://www.mehar.xyz/india

POSITION PROFILE  : Women's Wear Fashion Designer

Responsibilities:

1. Research and Analysis:

o Stay updated on current fashion trends, market demands, and competitor analysis.

o Conduct research on fabric types, color palettes, prints, and garment construction techniques.

2. Design and Development:

o Assist in creating initial concept boards and mood boards.

o Generate sketches and technical drawings using computer-aided design (CAD) software or by hand.

o Collaborate with the lead designer to develop design ideas and refine concepts.

o Assist in selecting appropriate fabrics, trims, and embellishments for the collection.

o Create detailed specification sheets for prototypes and samples.

3. Sample Creation and Fittings:

o Work closely with the sample development team to ensure accurate garment construction.

o Attend fittings to assess the fit, silhouette, and overall design of the garments.

o Collaborate with the production team to resolve any design or construction issues.

4. Communication and Collaboration:

o Maintain effective communication with the design team, production team, and suppliers.

o Collaborate with pattern makers, sample makers, and garment technicians to ensure accurate interpretation of designs.

o Assist in managing and organizing design materials, fabric swatches, and samples.

5. Trend Forecasting and Presentation:

o Assist in trend forecasting and creating trend reports for seasonal collections.

o Contribute to the preparation and presentation of design concepts to clients or management.

Qualifications and Skills:

A degree in Fashion Design or a related field is preferred.

• Strong knowledge of women's fashion trends, garment construction, and fabric types.

• Proficiency in design software such as Adobe Illustrator, Photoshop, or similar tools.

• Excellent sketching and drawing skills, both by hand and using digital tools.

• Understanding of pattern making and technical design.

• Strong attention to detail and ability to work in a fast-paced environment.

• Excellent communication and interpersonal skills to collaborate effectively.

•    Assisting the Client in selecting clothing, accessories, and other personal items.
•    Researching and recommending various products and brands based on the Client's preferences and needs.
•    Providing style advice and fashion recommendations.

Responsibilities

• Responsible to represent RHYSLEY Group, develop relationships with potential customers, and sell products; Candidate’s focus should be on finding new customers (direct and indirect), and selling company’s products.
• The person should be further responsible for securing these new clients and getting repeated orders from them.
• Responsible for seeking new customers who want or need Rhysley’s products and services, by targeting overseas markets.
• Responsible for negotiating and writing contracts, also coordinate deliveries with purchase, production, quality, operation.
• Duties may include conducting research on potential clients, staying on top of customer needs and changes in the industry
• Designs and recommends sales programs and sets short-term and long-term sales strategies.
• Duties also includes preparing reports for management, and resolving customer complaint issues.

Key Target Areas:
New Client Development
Direct / In-direct clients
Trading opportunity can also be considered

Skills : Web Developing Web DesigingWeb Development Service SaleASP .Net Web Development Web Desig